All orders are prepared and shipped from Italy. Shipping is handled by third-party courier services that may vary depending on destination, weight, and parcel size.

We primarily ship within Italy and to selected international destinations. Available countries and shipping options are shown during checkout.

Shipping costs depend on the destination, the parcel's weight/size, and the shipping method available for your address. The final cost is always displayed before you confirm payment.

Delivery times vary by destination and courier. Delivery estimates are indicative. Unless otherwise agreed, orders are delivered within 30 days from order confirmation.

When available, we'll send tracking information by email once your order is dispatched, so you can follow the shipment's progress.

If your parcel arrives damaged, take clear photos of the package and contents and contact hello@saio.world with your order number. We'll guide you through the next steps.

Couriers may attempt delivery multiple times or redirect the parcel to a pickup point (depending on local service). If delivery ultimately fails, the parcel may be returned to us and we'll contact you to arrange a new shipment where possible.

Contact us immediately at hello@saio.world. If the order hasn't been processed/shipped yet, we'll do our best to help. Address changes aren't guaranteed once a shipment is in transit.

Please reach out as soon as possible. If the parcel is returned due to an incorrect or incomplete address, additional shipping costs may apply for resending.

Responsibility transfers when you (or a person designated by you) physically receive the parcel. If you notice issues at delivery, document them immediately and contact us.

Returns are handled according to our Returns Policy. In general, items must be returned in the same condition as received and within the timeframe specified by the policy.

Email hello@saio.world with your order number and reason for the return. We'll provide instructions and the return steps to follow.

Refunds are processed after we receive and inspect the returned item. Processing times may vary depending on your payment method and banking provider.

Whether shipping costs are refunded depends on the circumstances and the applicable Returns Policy. If you have a specific case, contact us and we'll clarify what applies to your order.

Returned items must generally be in the same condition in which they were received. If you're unsure about eligibility, email us before sending anything back.

SAIO offers a curated selection that may include new pieces as well as vintage or like-new items. The condition is described on each product page.

Each product page includes a description of the item and, where relevant, notes about condition. If you need more details, contact us and we'll help.

Availability is shown on the product page. If your size is unavailable, the item may be sold out. You can contact us to ask if a restock or a similar alternative is available.

Yes. If you need additional details (measurements, fit guidance, or extra photos), email hello@saio.world and include the product name/link.

We aim for accurate representation in photos and descriptions. Please note that colors can vary slightly depending on your screen settings.

If an item is available for Rent, you'll find it in the Rent section and/or clearly indicated in its listing. Rental terms (duration and conditions) are provided as part of the rental flow or the product details.

Rental duration depends on the item and the options available at the time of booking. The exact rental period is shown before you confirm.

Return instructions are provided in the rental terms. If you need help, email hello@saio.world with your rental details and we'll assist.

If an issue occurs, contact us immediately. Responsibility and any applicable charges depend on the rental terms associated with your booking.

If you're interested in purchasing an item you rented (or a similar piece), contact us and we'll let you know what options are available.

Available payment methods are displayed at checkout and may vary depending on your country and currency.

Yes. Payments are processed through secure payment systems. We do not store your full card details on our servers.

Charges are typically made at checkout when the order is confirmed. In some cases, your bank may show an authorization first—this depends on the payment method used.

Payments can be declined for several reasons (insufficient funds, bank security checks, incorrect billing details). Try again or use another method, and contact your bank if needed.

If the order is already confirmed, changing the payment method may not be possible. Contact hello@saio.world and we'll advise based on the order status.

If you're ordering from outside the EU, your local authorities may apply import duties/taxes. These charges are outside of SAIO's control and may be required upon delivery.

Any customs duties, import taxes, or handling fees charged by local authorities are the customer's responsibility.

Risk of loss or damage transfers when you (or your designated recipient) physically take possession of the goods.

Unless otherwise agreed, deliveries are completed within 30 days from the order confirmation, in line with standard consumer rules.

You can review our policies (Shipping & Delivery, Returns, and other legal information) on the Help/Policy pages available on saio.world.

Email us anytime at hello@saio.world. Please include your order number (if applicable) so we can help faster.

We reply as quickly as possible during business days (Monday to Friday, excluding Italian public holidays). Response time can vary during peak periods.

Yes. We're happy to help with product details, fit questions, availability, shipping info, or anything else before you purchase.

For shipping, delivery, tracking, or courier issues, contact hello@saio.world and include your order number and (if available) tracking details.

Yes. If your country is available at checkout, we can assist with shipping options, delivery expectations, and any general guidance (note that customs fees depend on local authorities).