Shipping & Delivery - saio.world

Shipping & Delivery

saio.world
Last updated: 16 February 2026

📑 Quick Index

1 Shipping Methods 2 Delivery Areas 3 Delivery Times 4 Risk and Title 5 Damaged Parcels 6 FAQ
📦 Shipping from Italy to the World

All information on this page is taken from section 9 of our .

Consumers Business Customers Risk and title transfer rules differ depending on whether you purchase as a consumer or as a business customer.

1 Shipping Methods and Carriers

We use third-party courier services to deliver your order. The specific carrier may vary depending on your delivery address and our logistics choices.

Service Description Carrier
Standard Shipping Trackable standard delivery Selected carrier based on destination
Express Shipping Priority delivery (additional costs apply) Selected carrier based on destination
🚚 Using your own carrier

You are free to arrange the transport yourself (e.g. you choose a carrier not proposed by us). In that case, the risk passes to you when we deliver the products to your chosen carrier.

2 Delivery Areas

We ship from Italy:

  • primarily to addresses within Italy;
  • we may also accept orders from other countries. If your country is available at checkout, we can ship there.
🌍 International Shipping & Customs

For orders outside the European Union, local authorities may apply customs duties, taxes or import charges. These, if any, are your responsibility.

We do not currently charge or collect customs duties. The prices displayed on the Website are final and inclusive of all applicable charges, but do not include any customs duties that may be applied by your local authorities.

3 Delivery Times

Delivery times depend on the destination and the carrier. Any delivery times indicated on the Website or during checkout are estimates only and not guaranteed.

Destination Standard Shipping Express Shipping
Italy 2-4 working days 1-2 working days
European Union 4-8 working days 2-4 working days
Rest of World 7-15 working days 4-7 working days

Important In any case, unless otherwise agreed, we will deliver the products no later than 30 days from the date of the Order Confirmation, in accordance with applicable consumer law.

4 Risk and Title

Consumer Customers

Risk of loss or damage:

  • Passes to you only at the moment when you or a third party designated by you, other than the carrier, acquire physical possession of the products
  • If you arrange the transport yourself, the risk passes when we deliver the products to your chosen carrier

Title (ownership):

  • Passes to you only when we have received full payment of the purchase price and any shipping costs (retention of title until full payment)

Business Customers (B2B)

Risk of loss or damage:

  • Passes to you at the moment we deliver the products to the carrier or haulier responsible for transport, even if the shipping cost is borne by us, unless otherwise agreed in writing

Title (ownership):

  • Passes to you upon full payment of the agreed price, unless otherwise agreed in writing (retention of title until full payment)
9.4.1 Consumer customers - Detailed

If you purchase as a consumer:

  • the risk of loss or damage to the products passes to you only at the moment when you or a third party designated by you, other than the carrier, acquire physical possession of the products;
  • if you arrange the transport yourself (e.g. you choose a carrier not proposed by us), the risk passes to you when we deliver the products to the carrier you have chosen.

The ownership of the products passes to you only when we have received full payment of the purchase price and any shipping costs (retention of title until full payment).

9.4.2 Business customers (B2B) - Detailed

If you purchase as a business customer (B2B):

  • the risk of loss or damage to the products passes to you at the moment we deliver the products to the carrier or haulier responsible for transport, even if the shipping cost is borne by us, unless otherwise agreed in writing;
  • the ownership of the products passes to you upon full payment of the agreed price, unless otherwise agreed in writing (retention of title until full payment).
5 Damaged Parcels and Missing Items

Upon delivery, you should:

  1. check the condition of the parcel and products, and
  2. report any obvious damage or missing items to the courier, if possible.

If your parcel or products arrive visibly damaged:

  1. take clear photos of the parcel and the damaged items, and
  2. contact us at as soon as reasonably possible, including your order number and photos.
📸 What to include in your email:
  • Order number
  • Clear photos of the outer packaging showing the damage
  • Clear photos of the damaged product(s)
  • Brief description of the issue

This does not affect your legal rights regarding defective or non-conforming products. For defective products, please refer to section 11 of our .

6 Frequently Asked Questions
How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number on the courier's website to track your package.

What happens if I'm not home at the time of delivery?

The courier will usually leave a notice with instructions for rescheduling delivery or picking up your package from a nearby collection point. You can also contact the courier directly using the tracking number provided in your shipping confirmation email.

Can I change my shipping address after placing an order?

Please contact us immediately at . We will try to update the address if the order hasn't been shipped yet, but we cannot guarantee changes once the order is processed and handed over to the carrier.

Do you ship to PO boxes or military addresses?

We ship to physical addresses only. PO boxes and military addresses are not accepted by our couriers. Please provide a valid street address for delivery.

What are the shipping costs?

Shipping costs are calculated at checkout based on your location and the selected shipping method. The exact amount will be displayed before you complete your purchase. We offer both standard and express shipping options where available.

Do you ship to my country?

We ship from Italy primarily to addresses within Italy, but we also accept orders from many other countries. If your country is available for selection at checkout, we can ship there. If your country is not listed, please contact us for more information.

When will my order be dispatched?

Orders are typically processed and dispatched within 1-2 working days after order confirmation, subject to product availability and payment verification. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

📝 Quick Summary
  • Shipping from: Italy to worldwide (where available at checkout)
  • Delivery times: 2-4 days (Italy), 4-8 days (EU), 7-15 days (Rest of World) - estimates only
  • Risk transfer - Consumers: Passes when you receive physical possession
  • Risk transfer - Business: Passes when we deliver to carrier
  • Title transfer: Only after full payment (retention of title)
  • Damaged parcels: Take photos and contact us immediately
📞 Need Help?

If you have any questions about shipping or delivery, please contact us:

Email:

Address: Via Adriano Loli Piccolomini 19, 44124 Ferrara (FE), Italy

For complete information, please refer to our (section 9 for shipping and delivery).

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